




Trustpilot Reviews
PET HAUS
Frequently Asked Questions:
Are your products safe for pets?
Are your products safe for pets?
Yes! All our products are carefully selected and tested to ensure they are safe, durable, and pet-friendly.
How fast will I receive my order?
How fast will I receive my order?
Orders are usually processed within 24h. Delivery times vary between 3–7 business days depending on your location.
What if my pet doesn’t like it?
What if my pet doesn’t like it?
No worries! If your pet isn’t happy with the product, you can return or exchange it within 14 days — our goal is to keep tails wagging.
Is my payment information secure?
Is my payment information secure?
Absolutely. We use encrypted and trusted payment gateways to guarantee your data stays 100% protected.
How do I know the right size or type for my pet?
How do I know the right size or type for my pet?
Each product page has a detailed size and usage guide. Still unsure? Our support team is always ready to help you choose the perfect fit for your furry friend.